2002 Annual Freddie Awards (14th) Results

The Holiday Inn Martinique | New York, NY

April 25, 2002

Airline

Best Award — Alaska Airlines – Mileage Plan
Best Award Redemption — Southwest Airlines – Rapid Rewards
Best Bonus Promotion — Southwest Airlines – Rapid Rewards
Best Customer Service — Southwest Airlines – Rapid Rewards
Best Elite Level — Continental Airlines – OnePass
Best Member Communications — Alaska Airlines – Mileage Plan
Best Website — Alaska Airlines – Mileage Plan
Program of the Year — Southwest Airlines – Rapid Rewards

Hotel

Best Award — Hilton – Hilton HHonors Worldwide
Best Award Redemption — Starwood – Starwood Preferred Guest
Best Bonus Promotion — Marriott Hotels – Marriott Rewards
Best Customer Service — Starwood – Starwood Preferred Guest
Best Elite Level — Starwood – Starwood Preferred Guest
Best Member Communications — Starwood – Starwood Preferred Guest
Best Website — Starwood – Starwood Preferred Guest
Program of the Year — Starwood – Starwood Preferred Guest

Best Affinity Credit Card — Diners Club – Club Rewards

Airline

Best Award — SAS – EuroBonus
Best Award Redemption — Thai Airways – Royal Orchid Plus
Best Bonus Promotion — Emirates – Skywards
Best Customer Service — Thai Airways – Royal Orchid Plus
Best Elite Level — SAS – EuroBonus
Best Member Communications — SAS – EuroBonus
Best Website — Thai Airways – Royal Orchid Plus
Program of the Year — SAS – EuroBonus

Hotel

Best Award — Starwood – Starwood Preferred Guest
Best Award Redemption — Starwood – Starwood Preferred Guest
Best Bonus Promotion — Hilton – Hilton HHonors Worldwide
Best Customer Service — Starwood – Starwood Preferred Guest
Best Elite Level — Starwood – Starwood Preferred Guest
Best Member Communications — Starwood – Starwood Preferred Guest
Best Website — Six Continents – Priority Club Worldwide
Program of the Year — Starwood – Starwood Preferred Guest

Best Affinity Credit Card — Qantas Telstra Visa Card (Australia)

Industry Impact Award — Delta Air Lines – SkyMiles