Airline

Best Award — Southwest Airlines - Rapid Rewards
Best Award Redemption — Southwest Airlines - Rapid Rewards
Best Bonus Promotion — Southwest Airlines - Rapid Rewards
Best Customer Service — Southwest Airlines - Rapid Rewards
Best Elite Level — America West Airlines - FlightFund
Best Member Communications — Alaska Airlines - Mileage Plan
Best Web Site — Southwest Airlines - Rapid Rewards
Program of the Year — Alaska Airlines - Mileage Plan

Hotel

Best Award — IHG Priority Club Rewards
Best Award Redemption — Starwood - Starwood Preferred Guest
Best Bonus Promotion — IHG Priority Club Rewards
Best Elite Level — Starwood - Starwood Preferred Guest
Best Member Communications — IHG Priority Club Rewards
Best Web Site — Starwood - Starwood Preferred Guest
Program of the Year — Starwood - Starwood Preferred Guest

Best Affinity Credit Card — Diners Club - Club Rewards

Airline

Best Award — TAP Air Portugal - Navigator
Best Award Redemption — Emirates - Skywards
Best Bonus Promotion — Swiss TravelClub
Best Customer Service — Virgin Atlantic Airways - Flying Club
Best Elite Level — KLM - Flying Dutchman
Best Member Communications — Virgin Atlantic Airways - Flying Club
Best Web Site — Swiss TravelClub
Program of the Year — SAS - EuroBonus

Hotel

Best Award — Starwood - Starwood Preferred Guest
Best Award Redemption — Starwood - Starwood Preferred Guest
Best Bonus Promotion — IHG Priority Club Rewards
Best Customer Service — Starwood - Starwood Preferred Guest
Best Elite Level — Starwood - Starwood Preferred Guest
Best Member Communications — IHG Priority Club Rewards
Best Web Site — IHG Priority Club Rewards
Program of the Year — Starwood - Starwood Preferred Guest

Best Affinity Credit Card — American Express Membership Rewards

Distinguished Achievement Award — Congressman C.A. Dutch Ruppersberger
Industry Impact Award — Air Canada - Aeroplan