Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
The top four finishers in this category are Lufthansa Miles & More, airBaltic BalticMiles, Turkish Airlines Miles&Smiles and British Airways Executive Club.
Andreas Koch, Director Miles & More accepts another Freddie Award this evening. He says, thanks again.
Lufthansa Miles & More is Europe’s largest frequent flyer program, and it’s not easy keeping over two million members from so many countries happy but they must be doing something right. Their members have voted and showed their appreciation. From reaching out via social networks, to being available on the phone, Miles & More is there for their members.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
Marriott Rewards, Choice Privileges, Starwood Preferred Guest and Wyndham Rewards are the top four in the Americas for Best Customer Service.
That’s a good one to have, customer service. “Thank you very much to our members for your continued support”.
Yet again, Marriott comes out on top and will be taking home another Freddie Award, this time for the program’s stellar customer service. Elite members, especially, are happy with the ability of the customer service agents to help.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
Taj InnerCircle, Starwood Preferred Guest, Accor A|Club and Marriott Rewards are the top four finishers.
Jodi Leblanc, Vice President-Sales and Marketing International, Taj Hotels Resorts and Palaces comes up again to accept the award. “Lovely, thank you again, thank you members”.
Taj is known for going above and beyond for their best customers and those customers turned out to vote in the Freddie Awards. Taj InnerCircle has a dedicated Member Services team in Mumbai to assist with any queries you may have, information about current promotions or to take care of any concerns you have regarding your membership.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
Placing in the top four are Starwood Preferred Guest, Marriott Rewards, IHG Priority Club Rewards and Hyatt Gold Passport.
“Just want to say thank you to all of our members!”
Starwood Preferred Guest has long been known for going the extra mile for their members and has pioneered interacting with them in social media. So members had a lot of good experiences fresh in their mind when it came time to vote.
Apr 26, 2012 | 2012 Freddie Awards
To all of the individuals who made this evening possible, thanks!
Ed Pizzarello, Brian Kelly, Matt Daimler, House of Miles staff: Karen, Janet, Mikel, Lynda, Darcie, Michelle, Denny. A lot of work goes into this, thanks everyone!
Apr 26, 2012 | 2012 Freddie Awards
Robert Wuhl takes the stage again and gives the crowd a sports update. The Rangers won two to one and in the NFL draft, the Jets took Neil Patrick Harris, jokes Wuhl.
Someone here is about to win a cool prize, he says. Under one of the bread plates is a Thanks Again sticker. The winner with that plate wins 25,000 miles! Andrea Shey from Swift Exchange is the lucky winner. Congrats Andrea!
And next, a short video from Google travel is shown.
