Best Hotel Customer Service [Middle East / Asia / Oceania] Hyatt Gold Passport

We don’t know how many members saw Hyatt Gold Passport Vice President Jeff Zidell’s adventures of Jeff and Freddie blog post, which pictured the pair as they posed at various Hyatt locations around Chicago, but it was a fun and creative way to engage members. Customer service isn’t just about solving problems. Spreading cheer and good humor can also be a way to interact with customers. That being said, members say the program provides excellent customer service.

Airline Best Customer Service [Europe / Africa] SAS EuroBonus


A value vote of 8.62! All the way from Stockholm.

This is the third time SAS EuroBonus has won a Freddie Award for Best Customer Service in Europe / Africa. EuroBonus reaches out to its members on Twitter, Facebook and YouTube and is readily available on the phone and via email. Members are satisfied with how EuroBonus responds to their needs and gives the program high marks for customer service.


Airline Best Customer Service [Middle East / Asia / Oceania] Emirates Skywards


Emirates Skywards won a Best Customer Service Freddie Award in 2011 and returns to a first place finish again in 2013. The program just barely wins with only a .001 point keeping it ahead of the second place contender, Virgin Australia Velocity. And another program not shown here was also in the running.  El Al would have won with their 8.96 value but they only got 1.22 percent of the votes. With 39.67 percent of votes, Emirates Skywards soars to the top with its reputation for clear communication and prompt and effective response to customer concerns.