The top four finishers in this category are American AAdvantage, Air Canada Aeroplan, Delta SkyMiles and Southwest Rapid Rewards.

Suzanne Rubin, President, AAdvantage Loyalty Program accepts the Freddie. “Thank you for inspiring us and giving us something to shout about!”

AAdvantage once again rises to the top, this time, by offering members customer service agents who are empowered to help members. AAdvantage customer service is available 24/7 to help members over the inevitable bumps in the road.