“Thank you – we do this for you guys who travel on our planes every day!”

Elite members are happy with American AAdvantage and the program wins Best Elite Program in the Americas for the second consecutive year, just squeezing past TAM Fidelidade. Top-tier elites get eight confirmed upgrades valid from any fare, something unmatched by their competitors, and unlimited complimentary upgrades on domestic flights. Platinum members receive a 100 percent flight bonus and elite members who don’t get upgraded are recognized with a complimentary drink and buy-on-board snack. Members report that the elite help desk also provides exemplary customer service.