And the Winner of the Best Customer Service by a Loyalty Program Goes To…

by | May 24, 2022 | 0 comments

Airline Best Customer Service Europe and Africa TAP Air Portugal

Another category in which TAP Miles&Go show excellence this year, a full point higher rating to capture another Freddie Award in 2022 than Lufthansa Miles & More in the #2 spot besting Air France KLM Flying Blue in #3. Both Flying Blue and Lufthansa have won this award before, Flying Blue in 2016 and Lufthansa in 2015. And if you are wondering, SAS EuroBonus won in 2014. Aeroflot had a three-year streak from 2017-2019 and Norwegian Reward won in 2020. No one program owns this category which we think is a good thing. Congrats to Miles&Go, may this start something for you but also to the past winners …. but a little bit more of how you say—thank you.

Full Voting Results

RankBest Customer Service – Airlines (Europe & Africa)Rating
1TAP Air Portugal Miles&Go9.25
2Lufthansa Miles & More8.25
3Air France KLM Flying Blue7.81
4Turkish Airlines Miles&Smiles7.21
5British Airways Executive Club7.18
6Virgin Atlantic Flying Club7.16
7Aegean Miles Bonus6.77
8Norwegian Air Shuttle Norwegian Reward6.67
9SAS EuroBonus6.58
10Alitalia MileMiglia6.31
11Iberia Plus6.30
12FinnAir Plus6.29
13South African Airways Voyager6.19
14Icelandair Saga Club6.03
15Air Europa Suma6.01
16airBaltic Club5.80
17Vueling Club5.77


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