Apr 25, 2013 | 2013 Freddie Awards, Best Redemption Ability
The winner is Virgin Australia. “Thank you very much – appreciate it!”
This is the fifth Best Redemption Ability Freddie Award win for Velocity. Velocity members who plan in advance can get award flights for fewer points and they also have the option of using points for any available flight—including peak holiday travel times when the number of points is based on the cost of the fare. We saw Virgin America, Virgin Atlantic Airways and Virgin Australia finally become full earning and redeeming partners in 2012, giving Velocity members the ability redeem miles across the network of Virgin carriers.
Apr 25, 2013 | 2013 Freddie Awards, Best Redemption Ability
The crowd goes wild! A loud uproar of clapping from Avianca and the crowd. “They love their LifeMiles!” says Leff.
Avianca TACA LifeMiles entry into the Star Alliance in 2012 has put this program on the map for a worldwide audience. This is LifeMiles first Freddie Award win as more members get to know and appreciate the program. LifeMiles has frequent 100 percent bonus offers on purchased miles and now members can use those miles for flights on Star Alliance carriers.
LifeMiles members also have the flexibility to adjust the combination of miles and money. When booking an award ticket online, members can decrease the mileage amount in increments of 1,000 miles and pay more in cash.
LifeMiles also allows one-way award redemptions and there are no fuel surcharges.
Apr 25, 2013 | 2013 Freddie Awards, Best Customer Service
A value vote of 8.62! All the way from Stockholm.
This is the third time SAS EuroBonus has won a Freddie Award for Best Customer Service in Europe / Africa. EuroBonus reaches out to its members on Twitter, Facebook and YouTube and is readily available on the phone and via email. Members are satisfied with how EuroBonus responds to their needs and gives the program high marks for customer service.
Apr 25, 2013 | 2013 Freddie Awards, Best Customer Service
Emirates Skywards won a Best Customer Service Freddie Award in 2011 and returns to a first place finish again in 2013. The program just barely wins with only a .001 point keeping it ahead of the second place contender, Virgin Australia Velocity. And another program not shown here was also in the running. El Al would have won with their 8.96 value but they only got 1.22 percent of the votes. With 39.67 percent of votes, Emirates Skywards soars to the top with its reputation for clear communication and prompt and effective response to customer concerns.
Apr 25, 2013 | 2013 Freddie Awards, Best Customer Service
“Thank you, it’s great to be back up here!” Southwest Rapid Rewards has always placed a high priority on providing stellar customer service and going the extra mile for customers. Members can call customer service 24/7 and unlike many programs, Rapid Rewards does not charge a phone booking fee to make award flight reservations over the phone.
