Apr 26, 2012 | 2013 Freddie Awards, Best Customer Service
The top four finishers in this category are Jet Airways JetPrivilege, Etihad Guest, Gulf Air Falconflyer and Virgin Australia Velocity.
Accepting the Freddie Award for JetPrivilege is Siva Ramachandran, Regional Vice President – Americas. “It’s great to be appreciated. This airline prides itself on customer service. Thank you very much.”
Congratulations to JetPrivilege with a great win with an 8.87 value vote.
This is not the first dance with a Freddie Award for Best Customer Service for Jet Airways JetPrivilege. The program has won the award two other times. Members tell us the customer service representatives are very helpful and concerns are quickly addressed.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
The top four finishers in this category are Lufthansa Miles & More, airBaltic BalticMiles, Turkish Airlines Miles&Smiles and British Airways Executive Club.
Andreas Koch, Director Miles & More accepts another Freddie Award this evening. He says, thanks again.
Lufthansa Miles & More is Europe’s largest frequent flyer program, and it’s not easy keeping over two million members from so many countries happy but they must be doing something right. Their members have voted and showed their appreciation. From reaching out via social networks, to being available on the phone, Miles & More is there for their members.
Apr 26, 2012 | 2012 Freddie Awards, Best Redemption Ability
The top four finishers in this category are TAM Fidelidade, American AAdvantage, Delta SkyMiles and Southwest Rapid Rewards.
Manoela Amaro, Marketing Director, TAM Airlines accepts the Freddie.
TAM Fidelidade wins in this category with an impressive value score of 9.57—the highest value score of any Freddie Award category. With a number like that, it looks like members are not finding too much difficulty getting the awards they want when they’re ready to spend their miles. Members report they are most happy with the easy and good value award redemptions within South America.
Apr 26, 2012 | 2012 Freddie Awards, Best Redemption Ability
The top four finishers in this category are Etihad Guest, Jet Airways JetPrivilege, Gulf Air Falconflyer and Virgin Australia Velocity.
Accepting the award for Etihad Guest is Barry Green, Vice President CRM & Loyalty.
Etihad Guest pioneered the “one mile” strategy for award redemption with its online slider tool and with this win, that flexibility of choosing your award amounts by combining cash and miles looks to be popular with members.
Apr 26, 2012 | 2012 Freddie Awards, Best Redemption Ability
The top four finishers in this category are airBaltic BalticMiles, Turkish Airlines Miles&Smiles, Lufthansa Miles & More and British Airways Executive Club.
Gabi Kool, CEO, accepts the award for airBaltic BalticMiles.
airBaltic BalticMiles is doing something right. Less than three years after splitting off from SAS EuroBonus, the program is a hit with members and it shows with this win for Best Redemption Ability with an impressive 9.14 value vote.
