Apr 25, 2013 | 2013 Freddie Awards, Best Redemption Ability
The crowd goes wild! A loud uproar of clapping from Avianca and the crowd. “They love their LifeMiles!” says Leff.
Avianca TACA LifeMiles entry into the Star Alliance in 2012 has put this program on the map for a worldwide audience. This is LifeMiles first Freddie Award win as more members get to know and appreciate the program. LifeMiles has frequent 100 percent bonus offers on purchased miles and now members can use those miles for flights on Star Alliance carriers.
LifeMiles members also have the flexibility to adjust the combination of miles and money. When booking an award ticket online, members can decrease the mileage amount in increments of 1,000 miles and pay more in cash.
LifeMiles also allows one-way award redemptions and there are no fuel surcharges.
Apr 25, 2013 | 2013 Freddie Awards, Best Customer Service
Priority Club Rewards was not overlooked this year. The program frequently ranks in the top three but has not won a Freddie Award for Best Customer Service in the international arena since 2000. The program has a solid history of treating members well and members show their appreciation of Priority Club Rewards with the winning vote this year.
Apr 25, 2013 | 2013 Freddie Awards, Best Customer Service
We don’t know how many members saw Hyatt Gold Passport Vice President Jeff Zidell’s adventures of Jeff and Freddie blog post, which pictured the pair as they posed at various Hyatt locations around Chicago, but it was a fun and creative way to engage members. Customer service isn’t just about solving problems. Spreading cheer and good humor can also be a way to interact with customers. That being said, members say the program provides excellent customer service.
Apr 25, 2013 | 2013 Freddie Awards, Best Customer Service
When it comes to providing excellent customer service, Marriott Rewards is tough to beat. This is Marriott Rewards’ seventh consecutive win for Best Customer Service. All the perks in the world are worth less than a consistent and noticeable appreciation for the customer. Marriott Rewards continues to offer a responsive customer service experience.
Apr 25, 2013 | 2013 Freddie Awards, Best Customer Service
A value vote of 8.62! All the way from Stockholm.
This is the third time SAS EuroBonus has won a Freddie Award for Best Customer Service in Europe / Africa. EuroBonus reaches out to its members on Twitter, Facebook and YouTube and is readily available on the phone and via email. Members are satisfied with how EuroBonus responds to their needs and gives the program high marks for customer service.
Apr 25, 2013 | 2013 Freddie Awards, Best Customer Service
Emirates Skywards won a Best Customer Service Freddie Award in 2011 and returns to a first place finish again in 2013. The program just barely wins with only a .001 point keeping it ahead of the second place contender, Virgin Australia Velocity. And another program not shown here was also in the running. El Al would have won with their 8.96 value but they only got 1.22 percent of the votes. With 39.67 percent of votes, Emirates Skywards soars to the top with its reputation for clear communication and prompt and effective response to customer concerns.
