by | May 25, 2022 | 0 comments

Best Hotel Customer Service Caesars Entertainment Kennedy Smith

In the closest finish of any category in the hotel category for the Americas, Caesars Rewards by 1/100th of a rating point takes home their second Freddie of the year in a category that we think does matter—customer service. It’s nice we get those shiny elite cards and we redeem at hotel categories well above the categories we actually earn our hotel points in, but when it comes to respect, this category is the most important. And who might Caesars best for their Freddie Award? The king—Marriott Bonvoy. The difference >> 8.61 to 8.60. That, our fellow frequent flyers, is a close finish. And that’s exactly the way it should be. In fact, we’d be happy if less than a point separated the top five programs in this category. As it is, 3/10ths of a point separated the top four programs with ALL and MGM filling in right behind. MGM Rewards BTW won this category in 2020 while Caesars won it in 2019. Before that, it was Marriott, Marriott, and more Marriott.

But what we don’t like, is seeing Hyatt, IHG, Best Western, and Choice two full points behind in their ratings. Come on people … customer service does matter.

Full Voting Results

RankBest Customer Service – Hotels (Americas)Rating
1Caesars Rewards8.614
2Marriott Bonvoy8.608
3ALL Accor Live Limitless8.43
4MGM Rewards8.30
5Wyndham Rewards7.23
6Hilton Honors7.23
7World of Hyatt6.60
8IHG Rewards6.52
9Best Western Rewards6.36
10Choice Privileges6.30
11La Quinta Returns6.24
12Omni Select Guest5.94
13Radisson Rewards5.93


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