May 25, 2022
Accor ALL scores sixth consecutive Best Customer Service award
There are no six degrees of separation between this award and Accor ALL. Never easy to earn and even more difficult to repeat, this win for ALL features another 9.X rating … for excellence. This category also features the same top five programs (sometimes in different places) in four of the five main categories this year (Redemption, Elite, Customer Service, and Promotion). Marriott Bonvoy claimed the number two spot (*they claimed the number two spot in four of the five main categories this year) while Hilton, IHG, and MeliaRewards followed right behind. One observation …. just 5/100ths of a point separated places #5-#8. MeliáRewards, Wyndham Rewards, GHA Discovery, and World of Hyatt were close enough to be a tie.
Full Voting Results
| Rank | Best Customer Service – Hotels (Europe & Africa) | Rating |
|---|---|---|
| 1 | ALL Accor Live Limitless | 9.11 |
| 2 | Marriott Bonvoy | 8.22 |
| 3 | Hilton Honors | 7.08 |
| 4 | IHG Rewards | 6.99 |
| 5 | MeliáRewards | 6.65 |
| 6 | Wyndham Rewards | 6.64 |
| 7 | GHA Discovery | 6.62 |
| 8 | World of Hyatt | 6.60 |
| 9 | Choice Privileges | 6.39 |
| 10 | Radisson Rewards | 6.394 |
| 11 | Leading Hotels of the World Leaders Club | 6.393 |
| 12 | NH Rewards | 6.33 |
| 13 | Best Western Rewards | 6.30 |