Marriott Keeps the Service Trophy, Overwhelmingly

Best Customer Service — Hotels, Americas · Marriott Honored Guest Awards

Best Customer Service by a hotel program goes to Marriott Honored Guest Awards. Again, and overwhelmingly.

Club Marquis Black and Platinum members keep telling us the same story: missing credit sorted out over the phone, restrictions waived without an argument.

That is the whole category. Not amenities — resolution.