Marriott Wins Service by Fifty-Two Points

Best Customer Service — Hotels, Americas · Marriott Honored Guest Awards

Best Customer Service by a hotel program goes to Marriott Honored Guest Awards.

The next closest hotel program finished 52% back.

That is not a win. That is a different conversation entirely. In a year when Marriott swept every hotel category, this was the clearest evidence of why: members believed the program would fix things when things went wrong.

Missing credit handled on the phone. Restrictions waived when the situation warranted it. Unglamorous work, decisive votes.