The airline (Singapore) known for customer service wins a loyalty award for it

by | May 25, 2022 | 0 comments

Freddies 2022 Best Airline Customer Service KrisFlyer Singapore Airlines Erwin Widjaja

As an airline, Singapore has over the years built a standard for customer in-flight service second to none. Now it seems their KrisFlyer loyalty program is following right behind with the Best Customer Service award for a hotel loyalty program in this year’s Freddie Awards. And at a rating of 9.20, it is among the highest-rated of any award they have won. As with other categories in this region, it’s Vistara Club Vistara right behind followed by Garuda Indonesia GarudaMiles. And then both Air New Zealand Airpoints and Korean Air Skypass close out the top five highest-ranked programs in this region. And where might the winner of this award over the past four years have landed? Sorry to have to report that Virgin Australia Velocity dropped to the #10 spot with a rating by their members of 7.02, more than three full points behind Singapore KrisFlyer. While the internet is a very large place, there’s still not enough room for us to fully express our opinions on why and how the remaining programs were rated as they were by their members.

Full Voting Results

RankBest Customer Service – Airlines (Middle East & Asia/Oceania)Rating
1Singapore Airlines KrisFlyer9.20
2Vistara Club Vistara8.72
3Garuda Indonesia GarudaMiles8.16
4Air New Zealand Airpoints7.69
5Korean Air Skypass7.37
6Qantas Frequent Flyer7.20
7Philippine Airlines Mabuhay Miles7.15
8Emirates Skywards7.11
9Malaysia Airlines Enrich7.02
10Virgin Australia Velocity7.02
11Qatar Airways Privilege Club6.97
12EgyptAir Plus6.76
13JAL Mileage Bank6.70
14Asiana Airlines Asiana Club6.69
15Air India Flying Returns6.67
16ANA Nippon Airways Mileage Club6.59
17Air China PhoenixMiles6.40
18Gulf Air FalconFlyer6.31
19China Eastern Airlines Eastern Miles6.25
20Air Arabia Air Rewards6.24
21Cathay Pacific Asia Miles6.22
22Thai Royal Orchid Plus5.95
23EVA Airways Infinity MileageLands5.92
24Etihad Guest5.91
25AirAsia Big5.89
27China Airlines Dynasty Flyer5.72
28Oman Air Sinbad5.39


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