As an airline, Singapore has over the years built a standard for customer in-flight service second to none. Now it seems their KrisFlyer loyalty program is following right behind with the Best Customer Service award for a hotel loyalty program in this year’s Freddie Awards. And at a rating of 9.20, it is among the highest-rated of any award they have won. As with other categories in this region, it’s Vistara Club Vistara right behind followed by Garuda Indonesia GarudaMiles. And then both Air New Zealand Airpoints and Korean Air Skypass close out the top five highest-ranked programs in this region. And where might the winner of this award over the past four years have landed? Sorry to have to report that Virgin Australia Velocity dropped to the #10 spot with a rating by their members of 7.02, more than three full points behind Singapore KrisFlyer. While the internet is a very large place, there’s still not enough room for us to fully express our opinions on why and how the remaining programs were rated as they were by their members.

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Full Voting Results

Rank	Best Customer Service – Airlines (Middle East & Asia/Oceania)	Rating
1	Singapore Airlines KrisFlyer	9.20
2	Vistara Club Vistara	8.72
3	Garuda Indonesia GarudaMiles	8.16
4	Air New Zealand Airpoints	7.69
5	Korean Air Skypass	7.37
6	Qantas Frequent Flyer	7.20
7	Philippine Airlines Mabuhay Miles	7.15
8	Emirates Skywards	7.11
9	Malaysia Airlines Enrich	7.02
10	Virgin Australia Velocity	7.02
11	Qatar Airways Privilege Club	6.97
12	EgyptAir Plus	6.76
13	JAL Mileage Bank	6.70
14	Asiana Airlines Asiana Club	6.69
15	Air India Flying Returns	6.67
16	ANA Nippon Airways Mileage Club	6.59
17	Air China PhoenixMiles	6.40
18	Gulf Air FalconFlyer	6.31
19	China Eastern Airlines Eastern Miles	6.25
20	Air Arabia Air Rewards	6.24
21	Cathay Pacific Asia Miles	6.22
22	Thai Royal Orchid Plus	5.95
23	EVA Airways Infinity MileageLands	5.92
24	Etihad Guest	5.91
25	AirAsia Big	5.89
26	InterMiles	5.78
27	China Airlines Dynasty Flyer	5.72
28	Oman Air Sinbad	5.39