Southwest Continues Amazing Run as Best Customer Service Program

by | May 12, 2022 | 0 comments

Freddies 2022 Best Airline Customer Service Southwest Airlines Kayla Guinn

This might be the “most valuable” category and one of our favorites. Award redemption is important as is recognition of status, but the manner in which all members’ needs are met is called customer service. Are phones being answered? do you have to grovel in the public social media to be deemed worthy? Are even #no answers handed out with respect? Likely no airline got this award on their legacy of customer service other than Southwest. They proved many years ago that low fares did not mean low service. And the re-invented Aeroplan is right behind. But here’s a sad observation—five years ago, in 2017, the top two programs in this category both earned a ranking above a 9 percent average … this year, no single program did.

Full Voting Results

RankBest Customer Service – Airlines (Americas)Rating
1Southwest Airlines Rapid Rewards8.81
2Air Canada Aeroplan8.53
3Avianca LifeMiles8.47
4American Airlines AAdvantage8.01
5WestJet Rewards7.97
6Spirit Airlines Free Spirit7.90
7Delta Air Lines SkyMiles7.12
8Alaska Airlines Mileage Plan6.85
9LATAM Pass6.76
10JetBlue TrueBlue6.58
11United Airlines Mileage Plus6.50
12Hawaiian Airlines HawaiianMiles6.47
13Frontier Airlines Frontier Miles6.05


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