The Americas
Airlines
Program of the Year
United Mileage Plus
Best Award
Northwest WorldPerks
Best Promotion
United Mileage Plus
Best Newsletter
American AAdvantage
Best Website
American AAdvantage
Best Elite Program
Continental OnePass
Best Customer Service
United Mileage Plus
Best International Airline Program
British Airways Executive Club
Industry Impact Award
American AIM
Hotels
Program of the Year
Hilton HHonors
Best Award
Hilton HHonors
Best Promotion
Hilton HHonors
Best Newsletter
Hilton HHonors
Best Website
Hilton HHonors
Best Elite Program
Hilton HHonors
Best Customer Service
Hilton HHonors
Best International Hotel Program
Hilton/Conrad HHonors
Up and Coming Program
Sheraton Club International
Credit Cards
Best Loyalty Credit Card
American Express Membership Rewards
International
Airlines
Program of the Year
SAS EuroBonus
Best Award
Swissair Qualiflyer
Best Promotion
Swissair Qualiflyer
Best Newsletter
Tie: Ansett Australia Frequent Flyer and SAS EuroBonus
Best Website
SAS EuroBonus
Best Elite Program
SAS EuroBonus
Best Customer Service
SAS EuroBonus
Best North American Program
United Mileage Plus
Hotels
Program of the Year
Marriott HGA
Best Award
Tie: Hilton HHonors and Marriott HGA
Best Promotion
Hilton HHonors
Best Newsletter
Sheraton Club International
Best Website
Marriott HGA
Best Elite Program
Marriott HGA
Best Customer Service
Sheraton Club International
Best North American Program
Marriott HGA
Credit Cards
Best Loyalty Credit Card
American Express Membership Rewards