Apr 24, 2014 | 2014 Freddie Awards, Best Elite Program
Virgin Australia Velocity wins in this category for a second consecutive year. Platinum members receive four complimentary upgrades per year on domestic flights from qualifying fares and Gold and Platinum members receive complimentary access to the Virgin Australia lounge. Silver members receive two single entry passes and a discounted annual lounge membership.
More cheers from the crowd for this win.
Thomas Alberts knows his way to the stage by now.
Apr 24, 2014 | 2014 Freddie Awards, Best Loyalty Credit Card
Etihad returns to win Best Credit Card for the program’s second time. It first won in this category in the 2012 Freddie Awards. The ADIB Etihad Guest Card offered with Abu Dhabi Islamic Bank offers a fast-track to elite status, a free companion ticket when you spend AED 150,000 or more in 12 months, complimentary Priority Pass giving you access to over 500+ airport lounges worldwide and more.
General Manager, Barry Green, takes the stage to accept the Freddie Award.
Apr 24, 2014 | 2014 Freddie Awards, Best Customer Service
Southwest Rapid Rewards has always placed a high priority on providing stellar customer service and going the extra mile for customers. Members can call customer service 24/7 and unlike many programs, Rapid Rewards does not charge a phone booking fee to make award flight reservations over the phone. This is a commanding win with an impressive 9.00 ranking and 50 percent of those voting in this category.
Southwest Airlines has seven representatives of the company here tonight including Jonathan Clarkson, Director Rapid Rewards.
Jonathan accepts the award, and says, “Thank you very much!”
Apr 24, 2014 | 2014 Freddie Awards, Best Customer Service
Virgin Australia Velocity makes its debut in this category. Members point out that they find the customer service representatives helpful and friendly—and good customer service equals happy members.
Thomas Alberts once again takes the stage.
Apr 24, 2014 | 2014 Freddie Awards, Best Redemption Ability
Avianca LifeMiles made its Freddie Awards win debut in this category last year and has repeated its win again for 2014. LifeMiles makes it easy for members to spend their miles. Members have the flexibility to adjust the combination of miles and money. When booking an award ticket online, members can decrease the mileage amount in increments of 1,000 miles and pay more in cash. LifeMiles also allows one-way award redemptions.
“Thank you so much!”
