Apr 26, 2012 | 2012 Freddie Awards, Program of the Year
The top four finishers in this category are Turkish Airlines Miles&Smiles, airBaltic BalticMiles, Lufthansa Miles & More and British Airways Executive Club.
A happy Ihsan Baytan, General Manager, New York, accepts the Freddie. “Thank you again, much appreciated.”
Turkish Airlines Miles&Smiles has been winning smiles from members since it was launched in 2000. Members appreciate minimum mileage on short-haul flights, a well-rounded award chart with the help of fellow Star Alliance members, and a four-tiered elite program that offers a family membership to help boost your mileage balance toward your next award.
Apr 26, 2012 | 2012 Freddie Awards, Best Elite Program
The top four finishers in this category are American AAdvantage, Air Canada Aeroplan, Delta SkyMiles and Alaska Airlines Mileage Plan.
Suzanne Rubin, President, AAdvantage Loyalty Program accepts the Freddie. The American AAdvantage table is very happy tonight. “Thank you again, and on behalf of all the MegaDoers here, you inspired this.”
American AAdvantage really takes care of its elite members. Top-tier elites get international upgrades from any fare, something unmatched by their competitors. AAdvantage does a good job at upgrading elites and there’s even a comp cocktail and buy-on-board snack when top elites find themselves sitting in the back. Although all elite members, and not just the very top elites, must feel valued for American to win this award.
Apr 26, 2012 | 2012 Freddie Awards, Best Elite Program
The top four finishers in this category are Etihad Guest, Jet Airways JetPrivilege, Gulf Air Falconflyer and Virgin Australia Velocity.
Barry Green, Vice President CRM & Loyalty accepts the Freddie. “Thank you very much to our members again.”
This isn’t the first time representatives from this program have graced the Freddie stage (although this is the first time in this category). Etihad Guest knows how to take care of their best customers. In 2011, the program introduced a new top tier for their members, Gold Elite. Along with such benefits as first class lounge access, Gold Elite members can nominate another person to receive Silver status.
Apr 26, 2012 | 2012 Freddie Awards, Best Elite Program
The top four finishers in this category are airBaltic BalticMiles, Turkish Airlines Miles&Smiles, Lufthansa Miles & More and British Airways Executive Club.
Gabi Kool, CEO, accepts the award for airBaltic BalticMiles. “Wow! We aren’t a one-hit wonder. This is very special – elite travelers, that means something.”
We are officially now calling BalticMiles the little program that could. Although they are the new kid on the block, having launched in 2009, they are backed by industry veterans who know how to take care of their program’s best members.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
The top four finishers in this category are American AAdvantage, Air Canada Aeroplan, Delta SkyMiles and Southwest Rapid Rewards.
Suzanne Rubin, President, AAdvantage Loyalty Program accepts the Freddie. “Thank you for inspiring us and giving us something to shout about!”
AAdvantage once again rises to the top, this time, by offering members customer service agents who are empowered to help members. AAdvantage customer service is available 24/7 to help members over the inevitable bumps in the road.
The top four finishers in this category are Turkish Airlines Miles&Smiles, airBaltic BalticMiles, Lufthansa Miles & More and British Airways Executive Club.
