Apr 26, 2012 | 2012 Freddie Awards, Best Elite Program
Finishing at the top are Hyatt Gold Passport, Taj Hotels & Resorts InnerCircle, Accor A|Club and Starwood Preferred Guest.
“First of all, I want to thank our members and frequent travelers. We hope to bring you even more benefits in the future and thank you for all of your support,” says Rene Mizwicki, Director, Loyalty Marketing.
Another repeat winner, Hyatt Gold Passport has some incredible properties in Asia and generous elite benefits—allowing Diamond status members to confirm a suite at booking four times a year, offering them lounge access or free full breakfast when no lounge is available, and providing Internet access for all elite members. These are benefits hard to ignore.
Apr 26, 2012 | 2012 Freddie Awards, Best Elite Program
The top four spots are occupied by Starwood Preferred Guest, Marriott Rewards, Hyatt Gold Passport and Hilton HHonors.
David Flueck, Vice President, Global Program & Operations, steps up to accept the award.
Starwood once again is singled out for excellence—this time, for their elite program. Even the lowest tier elites are well compensated with an additional 50 percent earning bonus. Among major programs, only Starwood and Hyatt offer upgrades to suites for their top tier elites—the benefit that elites usually value the most. Starwood announced a whole set of new elite benefits just before Freddie voting started—so members are feeling good about the program going forward.
Apr 26, 2012 | 2012 Freddie Awards, Best Loyalty Credit Card
The top four finishers are Delta SkyMiles American Express, Starwood Preferred Guest American Express, Alaska Airlines Visa Signature and Marriott Rewards Visa.
“Thanks everyone from AMEX, this is as much their award as it is ours,” says Kevin Pinto who accepts the award.
Loyalty program members love their plastic and the Delta SkyMiles American Express offers Medallion Qualifying Miles (elite-qualifying miles) as well as award miles, free checked bags for the cardmember and flying companions and even Delta Sky Club entry if you have the Delta Reserve Credit Card from American Express.
Apr 26, 2012 | 2012 Freddie Awards, Best Loyalty Credit Card
The top four finishers are Etihad Guest Above Credit Card, Jet Airways Citibank Credit Card, American Express Membership Rewards and Gulf Air Ahli United Bank Credit Card.
Barry Green, Vice President CRM & Loyalty, Etihad Guest accepts the Freddie Award.
Etihad Guest Above Credit Cards offer a host of benefits to make cardmembership a rewarding experience such as a bonus mile for every international purchase on top of what you would normally earn, fast-track to elite status, a “Miles Multiplier” program that awards bonus miles based on your card spend and many other benefits. And for those who want the miles without spending for a yearly fee, they can opt for two different fee-free versions of the card but still earn up to 1.25 miles per US dollar spent.
Apr 26, 2012 | 2012 Freddie Awards, Best Loyalty Credit Card
Robert Wuhl introduces Gary Leff to present the next award. As you all know, miles aren’t just about flying or staying at a hotel. Every time they make a transaction, they are reminded about your program.
Finishing in the top four are Turkish Airlines Shop&Miles Garanti Credit Card, BalticMiles MasterCard, Lufthansa Miles & More MasterCard and British Airways American Express Card.
Congratulations Miles&Smiles! Ihsan Baytan, General Manager, accepts the award and says,”Thank you very much. It is a great honor for me to be here and accept this very special and meaningful award.”
How much do Turkish Miles&Smiles like their credit card? It’s not a “10” but it’s very close—the card received a 9.29 value rating from cardmembers. And we see why when the card is both an American Express and MasterCard and has the innovative “Miles in Advance” option, where cardmembers can immediately fly for free by getting miles in advance. You have a year to cover your mileage advance through purchases. (If you don’t spend enough, the remaining amount of miles are deducted from your account, or you’ll be charged a fee per mile on your card.)
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
The top four finishers in this category are American AAdvantage, Air Canada Aeroplan, Delta SkyMiles and Southwest Rapid Rewards.
Suzanne Rubin, President, AAdvantage Loyalty Program accepts the Freddie. “Thank you for inspiring us and giving us something to shout about!”
AAdvantage once again rises to the top, this time, by offering members customer service agents who are empowered to help members. AAdvantage customer service is available 24/7 to help members over the inevitable bumps in the road.
Apr 26, 2012 | 2013 Freddie Awards, Best Customer Service
The top four finishers in this category are Jet Airways JetPrivilege, Etihad Guest, Gulf Air Falconflyer and Virgin Australia Velocity.
Accepting the Freddie Award for JetPrivilege is Siva Ramachandran, Regional Vice President – Americas. “It’s great to be appreciated. This airline prides itself on customer service. Thank you very much.”
Congratulations to JetPrivilege with a great win with an 8.87 value vote.
This is not the first dance with a Freddie Award for Best Customer Service for Jet Airways JetPrivilege. The program has won the award two other times. Members tell us the customer service representatives are very helpful and concerns are quickly addressed.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
The top four finishers in this category are Lufthansa Miles & More, airBaltic BalticMiles, Turkish Airlines Miles&Smiles and British Airways Executive Club.
Andreas Koch, Director Miles & More accepts another Freddie Award this evening. He says, thanks again.
Lufthansa Miles & More is Europe’s largest frequent flyer program, and it’s not easy keeping over two million members from so many countries happy but they must be doing something right. Their members have voted and showed their appreciation. From reaching out via social networks, to being available on the phone, Miles & More is there for their members.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
Marriott Rewards, Choice Privileges, Starwood Preferred Guest and Wyndham Rewards are the top four in the Americas for Best Customer Service.
That’s a good one to have, customer service. “Thank you very much to our members for your continued support”.
Yet again, Marriott comes out on top and will be taking home another Freddie Award, this time for the program’s stellar customer service. Elite members, especially, are happy with the ability of the customer service agents to help.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
Taj InnerCircle, Starwood Preferred Guest, Accor A|Club and Marriott Rewards are the top four finishers.
Jodi Leblanc, Vice President-Sales and Marketing International, Taj Hotels Resorts and Palaces comes up again to accept the award. “Lovely, thank you again, thank you members”.
Taj is known for going above and beyond for their best customers and those customers turned out to vote in the Freddie Awards. Taj InnerCircle has a dedicated Member Services team in Mumbai to assist with any queries you may have, information about current promotions or to take care of any concerns you have regarding your membership.
Finishing at the top are Hyatt Gold Passport, Taj Hotels & Resorts InnerCircle, Accor A|Club and Starwood Preferred Guest.
