Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
The top four finishers in this category are American AAdvantage, Air Canada Aeroplan, Delta SkyMiles and Southwest Rapid Rewards.
Suzanne Rubin, President, AAdvantage Loyalty Program accepts the Freddie. “Thank you for inspiring us and giving us something to shout about!”
AAdvantage once again rises to the top, this time, by offering members customer service agents who are empowered to help members. AAdvantage customer service is available 24/7 to help members over the inevitable bumps in the road.
Apr 26, 2012 | 2013 Freddie Awards, Best Customer Service
The top four finishers in this category are Jet Airways JetPrivilege, Etihad Guest, Gulf Air Falconflyer and Virgin Australia Velocity.
Accepting the Freddie Award for JetPrivilege is Siva Ramachandran, Regional Vice President – Americas. “It’s great to be appreciated. This airline prides itself on customer service. Thank you very much.”
Congratulations to JetPrivilege with a great win with an 8.87 value vote.
This is not the first dance with a Freddie Award for Best Customer Service for Jet Airways JetPrivilege. The program has won the award two other times. Members tell us the customer service representatives are very helpful and concerns are quickly addressed.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
The top four finishers in this category are Lufthansa Miles & More, airBaltic BalticMiles, Turkish Airlines Miles&Smiles and British Airways Executive Club.
Andreas Koch, Director Miles & More accepts another Freddie Award this evening. He says, thanks again.
Lufthansa Miles & More is Europe’s largest frequent flyer program, and it’s not easy keeping over two million members from so many countries happy but they must be doing something right. Their members have voted and showed their appreciation. From reaching out via social networks, to being available on the phone, Miles & More is there for their members.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
Marriott Rewards, Choice Privileges, Starwood Preferred Guest and Wyndham Rewards are the top four in the Americas for Best Customer Service.
That’s a good one to have, customer service. “Thank you very much to our members for your continued support”.
Yet again, Marriott comes out on top and will be taking home another Freddie Award, this time for the program’s stellar customer service. Elite members, especially, are happy with the ability of the customer service agents to help.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
Taj InnerCircle, Starwood Preferred Guest, Accor A|Club and Marriott Rewards are the top four finishers.
Jodi Leblanc, Vice President-Sales and Marketing International, Taj Hotels Resorts and Palaces comes up again to accept the award. “Lovely, thank you again, thank you members”.
Taj is known for going above and beyond for their best customers and those customers turned out to vote in the Freddie Awards. Taj InnerCircle has a dedicated Member Services team in Mumbai to assist with any queries you may have, information about current promotions or to take care of any concerns you have regarding your membership.
Apr 26, 2012 | 2012 Freddie Awards, Best Customer Service
Placing in the top four are Starwood Preferred Guest, Marriott Rewards, IHG Priority Club Rewards and Hyatt Gold Passport.
“Just want to say thank you to all of our members!”
Starwood Preferred Guest has long been known for going the extra mile for their members and has pioneered interacting with them in social media. So members had a lot of good experiences fresh in their mind when it came time to vote.
The top four finishers in this category are American AAdvantage, Air Canada Aeroplan, Delta SkyMiles and Southwest Rapid Rewards.
