Garuda knows hospitality

Best Customer Service — Airlines, Middle East & Asia/Oceania · Garuda Indonesia GarudaMiles

GarudaMiles wins Best Customer Service.

Again, this feels culturally appropriate.

Garuda Indonesia has long built its brand around Indonesian hospitality.

The loyalty program lives inside that promise.

Customer service Freddies are different from mathematical categories.

Nobody votes because a spreadsheet told them to.

They remember something.

A problem solved.

A reservation fixed.

Recognition delivered.

An employee who cared.

Travel provides an impressive number of opportunities for things to go wrong.

Service is what happens afterward.

Garuda members remembered enough good outcomes.

Best Customer Service.

And in 2026?

They’d vote the same way again.