Norwegian answers twice

Best Customer Service — Airlines, Europe & Africa · Norwegian Reward

Program of the Year wasn’t enough.

Norwegian Reward also wins Best Customer Service.

Low-cost airlines and customer service have not always been phrases travelers instinctively place in the same sentence.

Norwegian’s members did.

That’s significant because low-cost carriers operate under a different customer proposition. The fare is often unbundled. Extras cost extra. Expectations can be different.

But loyalty still depends on the relationship after the transaction.

Norwegian’s members apparently liked that relationship.

Two major Freddies in one evening.

Small airline?

Perhaps.

Small loyalty program?

Freddie voters would like a word.