2004 Annual Freddie Awards (16th) Results

The Embassy Suites Hotel | New York, NY

April 29, 2004

Airline

Best Award — Southwest Airlines – Rapid Rewards
Best Award Redemption — Southwest Airlines – Rapid Rewards
Best Bonus Promotion — Southwest Airlines – Rapid Rewards
Best Customer Service — Southwest Airlines – Rapid Rewards
Best Elite Level — America West Airlines – FlightFund
Best Member Communications — Alaska Airlines – Mileage Plan
Best Website — Southwest Airlines – Rapid Rewards
Program of the Year — Alaska Airlines – Mileage Plan

Hotel

Best Award — IHG Priority Club Rewards
Best Award Redemption — Starwood – Starwood Preferred Guest
Best Bonus Promotion — IHG Priority Club Rewards
Best Elite Level — Starwood – Starwood Preferred Guest
Best Member Communications — IHG Priority Club Rewards
Best Website — Starwood – Starwood Preferred Guest
Program of the Year — Starwood – Starwood Preferred Guest

Best Affinity Credit Card — Diners Club – Club Rewards

Airline

Best Award — TAP Air Portugal – Navigator
Best Award Redemption — Emirates – Skywards
Best Bonus Promotion — Swiss TravelClub
Best Customer Service — Virgin Atlantic Airways – Flying Club
Best Elite Level — KLM – Flying Dutchman
Best Member Communications — Virgin Atlantic Airways – Flying Club
Best Website — Swiss TravelClub
Program of the Year — SAS – EuroBonus

Hotel

Best Award — Starwood – Starwood Preferred Guest
Best Award Redemption — Starwood – Starwood Preferred Guest
Best Bonus Promotion — IHG Priority Club Rewards
Best Customer Service — Starwood – Starwood Preferred Guest
Best Elite Level — Starwood – Starwood Preferred Guest
Best Member Communications — IHG Priority Club Rewards
Best Website — IHG Priority Club Rewards
Program of the Year — Starwood – Starwood Preferred Guest

Best Affinity Credit Card — American Express Membership Rewards

Distinguished Achievement Award — Congressman C.A. Dutch Ruppersberger
Industry Impact Award — Air Canada – Aeroplan