2020 Annual Freddie Awards (30th) Results
Virtual Ceremony | Colorado Springs, CO
April 30th, 2020
Airline
Program of the Year — Southwest Airlines > Rapid Rewards
Best Elite Program — American Airlines > AAdvantage
Best Promotion — Avianca > LifeMiles
Best Customer Service — Southwest Airlines > Rapid Rewards
Best Redemption Ability — Southwest Airlines > Rapid Rewards
210 AWARD — Air Canada > Aeroplan
** The 210 Award is given to the best scoring program that is ranked by fewer than 10% of voters. It’s meant to recognize an up and coming program delivering value to members that may not yet be on the radar of as many frequent travelers.
Hotel
Program of the Year — Marriott Hotels > Marriott Bonvoy
Best Elite Program — Hyatt > World of Hyatt
Best Promotion — Marriott Hotels > Marriott Bonvoy
Best Customer Service — MGM – M life Rewards
Best Redemption Ability — Marriott Hotels > Marriott Bonvoy
210 AWARD — ALL > Accor Live Limitless
** The 210 Award is given to the best scoring program that is ranked by fewer than 10% of voters. It’s meant to recognize an up and coming program delivering value to members that may not yet be on the radar of as many frequent travelers.
Credit Card
Best Loyalty Credit Card — Southwest Airlines > Rapid Rewards Premier Credit Card from Chase
Airline
Program of the Year — Norwegian Air Shuttle > Norwegian Reward
Best Elite Program —Aeroflot > Aeroflot Bonus
Best Promotion — Norwegian Air Shuttle > Norwegian Reward
Best Customer Service — Norwegian Air Shuttle > Norwegian Reward
Best Redemption Ability — TAP Air Portugal > Miles&Go
210 AWARD — TAP Air Portugal > Miles&Go
** The 210 Award is given to the best scoring program that is ranked by fewer than 10% of voters. It’s meant to recognize an up and coming program delivering value to members that may not yet be on the radar of as many frequent travelers.
Hotel
Program of the Year — ALL > Accor Live Limitless
Best Elite Program — ALL > Accor Live Limitless
Best Promotion — ALL > Accor Live Limitless
Best Customer Service — ALL > Accor Live Limitless
Best Redemption Ability — ALL > Accor Live Limitless
210 AWARD — Choice Hotels > Choice Privileges
** The 210 Award is given to the best scoring program that is ranked by fewer than 10% of voters. It’s meant to recognize an up and coming program delivering value to members that may not yet be on the radar of as many frequent travelers.
Credit Card
Best Affinity Credit Card — Norwegian Air Shuttle – Norwegian Reward > Norwegian Card from Bank Norwegian
Airline
Program of the Year — Virgin Australia > Velocity
Best Elite Program — Virgin Australia > Velocity
Best Promotion — Virgin Australia > Velocity
Best Customer Service — Virgin Australia > Velocity
Best Redemption Ability — Virgin Australia > Velocity
210 AWARD — AirArabia > AirRewards
** The 210 Award is given to the best scoring program that is ranked by fewer than 10% of voters. It’s meant to recognize an up and coming program delivering value to members that may not yet be on the radar of as many frequent travelers.
Hotel
Program of the Year — ALL > Accor Live Limitless
Best Elite Program — Marriott Hotels > Marriott Bonvoy
Best Promotion — Marriott Hotels > Marriott Bonvoy
Best Customer Service — ITC Hotels > Club ITC
Best Redemption Ability — ITC Hotels > Club ITC
210 AWARD — Wyndham Hotels > Wyndham Rewards
** The 210 Award is given to the best scoring program that is ranked by fewer than 10% of voters. It’s meant to recognize an up and coming program delivering value to members that may not yet be on the radar of as many frequent travelers.
Credit Card
Best Affinity Credit Card — American Express > Membership Rewards from American Express