Flying Blue answers the phone — metaphorically speaking

Best Customer Service — Airlines, Europe & Africa · Air France-KLM Flying Blue

And there’s number four.

Flying Blue wins Best Customer Service.

Program of the Year.

Elite.

Redemption.

Customer Service.

That’s an unusually broad endorsement.

Customer service is especially important in a large multinational loyalty program because things inevitably become complicated.

Different airlines.

Different systems.

Different countries.

Different languages.

Different partner awards.

And occasionally a computer that insists the thing plainly visible on your screen does not exist.

That’s when loyalty stops being an algorithm.

Somebody has to help.

Flying Blue members rated that help best in Europe & Africa.

Four Freddies.

One very blue evening.